It is the purpose and intent of Family Entertainment Network to provide a service to our customers that is wholesome and family oriented. We strive to provide the best customer service possible, and hope that we meet your expectations. Please take the time to read our policies and acquaint yourself with our rules and regulations.

We reserve the right to refuse service to anyone who does not adhere to these polices and, at our sole discretion, may terminate anyone's account with no further notice if we determine they are in violation of these policies.

Acceptable Use Policies
Common sense is the best guide as to what is considered acceptable use. The following are unacceptable uses:

Illegal Activities
We will NOT allow any other illegal activities as defined by the State of Kansas, the U.S. Government or any other political entity. If any investigation is conducted because such activity is found, we will cooperate with the necessary officials to the best of our ability. This includes, but is not limited to activities such as unauthorized distribution or copying of copyrighted software, violation of U.S. export restrictions, harassment, fraud, trafficking in obscene material, drug dealing, and multi-level marketing schemes, and any other other illegal activities.

Obscene Language
There will be NO obscene or abusive language allowed on this system. Neither will we allow "flaming" of other users on this system or on others' systems.

Hacking
We will NOT allow any hacking, or attempts at hacking, on this system. Any such attempts will result in legal action to the full extent the law allows. This includes, but is not limited to, full cooperation with law and other authorities.

Multiple Account Useage
There will be NO multiple accounts allowed on this system unless you have written permission from the System Administrator. Neither will a single dial-in account be used on more than one computer without the express written permission of Family Entertainment Network. Our dialup service is not intended to be a dedicated service. Blatant abusers will be disconnected with no prior notification and accounts will not be renewed or refunded.

Net Abuse (Spamming, Mail Bombing, etc.)
Net abuse, including but not limited to activities such as using a non-existent e-mail return address on a commercial solicitation, spamming (sending unsolicited advertising to numerous e-mail addresses or newsgroups and/or generating a significantly higher volume of outgoing email than a normal user), trolling (posting outrageous messages to generate numerous responses), mailbombing (sending multiple messages without significant new content to the same user), subscribing someone else to a mailing list without that person's permission, or cross-posting articles to an excessive number of newsgroups. Family Entertainment Network reserves the right to determine what constitutes net abuse.

Tortuous conduct, including but not limited to posting of defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.

Misuse of system resources, including but not limited to employing posts or programs which consume excessive CPU time or storage space; permitting use of mail services, mail forwarding capabilities, POP accounts, or autoresponders other than for the customer's own account; or resale of access to CGI scripts installed on our servers.

Billing Policy
Each customer is billed according to their start date with each customer being on their own monthly billing cycle. Services are paid in advance, and bills are generated and sent to the e-mail address you have on file. If your bill is not paid by the due date, your service is suspended until such time that your account is paid unless other arrangements have been made. We reserve the right to refuse to leave your account "live" pending payment based on length of service, prior payment history, etc.

Bills are send out Monday-Friday, with postal bills being sent on Monday for the entire week, and are billed Net 10. If you need to be billed on a different billing cycle, would like to be billed further in advance, or perfer to receive your bill via postal mail, please contact us at billing@fament.com so we can adjust your account accordingly.

There will be a $30 returned check fee for any check written to Family Entertainment Network that is not honored by your bank for any reason. There will be NO EXCEPTIONS to this policy. Please also note that any check that is returned unpaid due to non-sufficient funds we will attempt to collect electronically by a debit to your checking account for the amount of the check plus the returned check fee, and will continue to do so until such check is collected.

If you wish to cancel your account for any reason, please contact us via e-mail at billing@fament.com, by phone at 620-231-7777, by fax at 620-231-4066, or by postal mail. All accounts that are set up on recurring credit card charge or bank draft may only be cancelled by e-mail, fax, or by postal mail; cancellations will not be accepted by phone. This is to protect you so that you have a written record of your cancellation should any dispute arise. Your request to cancel must be received no later than 3 days before your next due date or your credit card or bank account will be charged.

"Holding" Your Account
Accounts can be placed on "hold" for all customers for periods of over a month, provided you contact us ahead of time. This applies to all customers regardless of the reason (i.e., computer is down, students leaving for the summer, customers going out of town for over a month, etc.) Your e-mail will either be held for you on the server, or we will be happy to forward it to you wherever you might be.

Accounts will be placed on hold for a maximum of 6 months unless prior arrangements have been made.

Refund Policy
Requests for refunds are accepted via e-mail at billing@fament.com, by fax at 620-231-4066, or by postal mail. No refunds are available for services owed for less than a month. All other refund requests are reviewed on a case-by-case basis. Generally, internet services are NOT refundable. In the event Family Entertainment Network elects to discontinue a customer's service without cause, that customer shall receive a full refund of any balance. However, if a customer terminates their service without cause, there shall be NO REFUND of any remaining balance.

Family Entertainment Network internet service is provided on an "as is, as available" basis. Family Entertainment Network does not make any warranty as to availability of service. Reimbursement for losses of income due to disruption of service by provider or its providers is neither implied or warrantied.

CGI Usage Policy
Family Entertainment Network allows you to create dynamic web content through the use of CGI scripts. Several languages are supported including GNU C, Perl, Java, and the various UNIX Shells. SSI (Server Side Includes) are enabled as well. Support for additional languages may only be an E-Mail away! If you would us to provide additional support for languages not mentioned, email support@fament.com and we will review your request.

Usage of CGI functionality constitutes acceptance of the following terms and assertions:

The customer will not attempt to bypass the security of the system through the CGI, as to gain unauthorized access to information, resources, or control on the server.

The customer's CGI will not use excessive CPU time or create more storage than their disk quota allows.

Family Entertainment Network reserves the right to review the source code of the CGI at any time to check for misuse, potential security hazards, or to recommend more efficient and/or alternative implementations. Family Entertainment Network will NOT copy source code or executables without the customers prior approval.

If your CGI requires compilation you may direct the request to support@fament.com. Family Entertainment Network is not obligated to debug your program if it does not compile.

Customer Data
Family Entertainment Network shall make every reasonable effort to protect the customer's data in case of a hardware failure. However, Family Entertainment Network is not responsible for client data due to such a failure, and is not responsible for the client's files residing on our server. The client is solely responsible for independent backup of data stored on our server and network.

Password Protection
The protection of your password to prevent unauthorized useage of your internet and/or e-mail account is your responsibility. Sharing of your password with anyone else in order that they may use your account is expressly forbidden and will result in immediate suspension of your account. We will NOT, under ANY CIRCUMSTANCES, provide you your account password over the phone or via e-mail. Access to the password for your account can only be obtained in person with proper identification.

Web Pages
All Business and Personal web pages stored on our system will be reviewed for unacceptable content. Unacceptable content includes, but is not limited to, obscene or pornographic material, satanic or occultic material, obscene language, copyrighted or trademarked materials without the express consent of the owner of such copyright or trademark, or links to any pages that contain unacceptable material. We reserve the right to edit all members web pages for content if they do contain any of the above restricted materials. Any webpage that requires editing will be charged to the customer at a rate of $35 per hour. If you have to ask if it's acceptable, it probably doesn't belong on your webpage.

Disclaimer
The Family Entertainment Network assumes no responsibility for any damage that may occur to your equipment. We also assume no responsibility for anything outside of our system or at other sites. Furthermore we assume no responsibility for any software, pictures, or any other files downloaded from our system or any other system.

Purpose and Intent
The Family Entertainment Network was started to provide a clean, wholesome on-line service free from the questionable topics found in society today. We are here for the whole family to use and enjoy. Any person found in violation of the above policies, will be subject to suspension from Family Entertainment Network. With your help we can make this a great system for the whole family to enjoy. If you have any questions regarding Family Entertainment Network or our policies please feel free to send e-mail to Beverly or Eje. Complaints about violators of our policies should be referred to abuse@fament.com. Each complaint will be taken seriously and investigated to the best of our ability.