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 Family Entertainment      Network LLC
 1123 S Broadway
 Pittsburg, KS 66762

 Tel: 620-231-7777
 Fax: 620-231-4066

 E-mail: sales@fament.com


To FEN's homepage
E-Commerce at FEN
[ 2003-01-26 17:41 ]

It's Shopping Cart Software, Website Development, automated Warehouse, and 1-Click Inventory. It's Intranet, Extranet, Reporting, Real-time Shipping and Credit Card Processing.. it's everything an eBusiness needs!

  1. Shopping Cart & Storefront
    1. Unlimited Products
      Have a huge inventory? No problem!
    2. Unlimited Categories
      Sell all kinds of products? No problem! Give your customers the option of browsing to their product of choice by navigating your categories, just lindex!
      1. Unlimited sub-categories, sub-sub-categories, etc.
      2. Images and icons supported; ie: Put a small cpu icon next to your CPU's category, or a little gift image next to your Giegory.
      3. Dynamic Categories display; ie: Tell your website to automatically show your categories on the page dynamically, either via a drop-down menu, or as text on the screen. Sub-categories are automatically indented.
    3. Unlimited Modifiers (properties)
      Add any number of Modifiers to a product, and only enter your products once! Red shirt, blue shirt, v-neck sweater, crew neck sweater..
      1. by Group
        1. Color
        2. Size
        3. Style
        4. Add your own..!
      2. by Quantity; Automatically keeps track of how many items you have in stock (we have 23 red shirts in stock, and 12 medium ones).
      3. by Image; Assign one or more images to any product. Picture of a red shirt, a small blue shirt, a large blue shirt, etc.
      4. by Cost; Use different prices, such as a red shirt costs $12.00, but the large green shirt 14.00.
      5. by Weight; Accurate real-time shipping can only be calculated correctly if your products have weight? ;)
      6. by Barcode; Every product you have can use a barcode wish.
      7. by SKU; Every product you sell can have a different rial#.
    4. Automatic inventory indexing and sorting
      Customers can browse your products by Manufacturer, Sale Items, Item name, or Price, Ascending or Descending!
    5. Built-in Newsletter
      Our award winning Newsletter software is now built-in! Keep everyone on your mailing list informed!
    6. Automated browse-mode thumbnails
      When customers are browsing your catalog by category, why not show a little thumbnail image of the product for quick visual reference?
    7. Built-in Search Engine
      Our award winning Search Engine software is now built-in! Give your customers the added benefit of finding the product they want without having to navigate or browse your entalog!
    8. Unlimited images per product & Previewing
      Individual modifiers can have their own image, and your customers can Preview that modified product on-the-fly. ie: Preview a red shirt, Preview a green shirt, Preview a LARGE green shirt, Preview the truck without fog lights, or Preview it WITH fog lights.
    9. Multi-tiered Pricing
      1. by Customer; This customer gets the hat for $10, that customer sees the price as $12. Wholesalers support is also included; Discount your entire inventory (one or more tems)!
      2. by Modifier; The red shirt is $20, but the blue shirt s $22.
      3. Require a Login! Some websites are subscription only. Some websites require you to have an account first. Some websites want you to login first before you can actually buy anything. You can easily disable this feature as well, if you don't ed it.
    10. International Support
      Set your Server to display prices in any currency, such as the Dollar, Euro, Pound, Peso, Rupee, etc, and translate the open-source to guage!
    11. Dynamic BuyNow button
      Show it, or not, and allow Modifier tions.
      1. Modifier selection; All Modifiers, such as red, green, v-neck, lace, button-fly, etc will display next to your BuyNow button where your customer can either Preview that product first, or click the BuyNow utton.
      2. Back-order/Pre-order; Control whether or not the BuyNow button even shows up, based on your quantity in stock. If an item is out of stock, then you can allow or disallow purchase of that item.
    12. Freebie Item
      Offer a freebie! ie: "Buy 1 get 1 free!" Or, "Buy 4 of these, and get the 5th free!" Or, "Buy 2 hats, get a shirt free!" See?
    13. Unlimited Coupons
      Got Coupons? Issue one or more, and apply each to one or more products. Each Coupon you create can also have an expiration date set on it so that your customers cannot use it after a designated date, AND you can even set how many of an item are allowed in the purchase, ie: Do not let customers use Coupon xxxx past July 3rd, and do not let them apply this coupon to more than 3 hats. Very flexible!
    14. Unlimited "Related Items" and "Impulse Buy" products
      Tempt your customers with any number of other products during Checkout. ie: If your customer is buying a truck online, why not tempt them to also buy a roll-bar and fog lights to go with it?
    15. Fail-safe CartView your cart
      1. User Session Enabled; Javascript not required! If your visitor gets bumped offline, or accidentally closes their browser while they still have items in their cart, the code has already assigned a customer number to them, and the next time that visitor comes to your site, it will pre-fill their cart, so that they can pick up where tt off!
      2. Session-loss Trapping; No more empty carts! Customers' cart contents are:
        1. Encrypted Privacy
        2. Passed Session
        3. Passed Cookies
        4. Passed via hidden form elements
        5. Passed via querystring parameters
        6. Guaranteed security using additional HTTP ServerVariables and geographical data to make SURE your shoppers are secure, never lose what's in their cart, or get their cart confused with another. Now that's fail-safe!
    16. Full SSL Security
      With an SSL Key installed, your eCommerce site can take full advantage of SSL encryption. No more hacked credit card numbers!
    17. Database Security
      Secure your customers data via a password protected database, NTFS/Active Directory Permissions, segregated database server via NetBEUI protocol, and Admin level access rights.
    18. Simplified Checkout
      Why bother your customers with lengthy Checkoudures?
      1. Pre-filled Customer Info; If your customer is returning, then the cart will automatically fill out all their Billing & Shipping info for them!
      2. vCard Enabled; If the customers web browser has their personal info and/or Microsoft Wallet info entered, then your Checkout page will use this info to pre-fill all of the fields!
      3. DHTML Enabled; If the customers Shipping Info will be the same as their Billing Info, then a box can be checked, and when it is, the Shipping Info section will completely disappear from the screen. Less fields on Checkout result in site "stickiness" and customer retention.
      4. Expanded Alt Text; Easy to read Help buttons/effects walk your customers right thru your Checkout page. No more abandoned carts!
      5. Automatic weight detection; If the cart sees that you are only buying downloadable or printable (digital) goods, then your customers will never be presented with any Shipping info. The shorter your Checkout page is the better!
    19. Real-time Shipping
      Your website Checkout page will actually communicate with the shippers' servers over the Internet, in real-time, to bring in accurate rates based on zip codes, geographical location, quantity, shipment size and weights, the works.. Unbelievable flex!
      1. United Parcel Service (UPS)
        Real-time UPS shipping rates and tracking; No more guessing about how much to charge for shipping! With UPS OnLine® Tools Rates and Service Selection, your customers see real-time UPS rates at Checkout and get to choose which service and price best meet their needs. UPS OnLine® Tools uses cutting edge XML technology to deliver shipping rates lightning fast. All you need to do is register with UPS to use this free service. You can even use your Intranet to do it! No hassle, no worries, no Checkout delays, just accurate UPS shipping costs that will make you and your customers happy. And once you've shipped their orders, they'll be able to track them on your website Extranet with UPS Tracking. That's a comprehensive shipping solution!
        1. Next Day Air®
        2. Next Day Air Saver®
        3. Next Day Air Early AM®
        4. 2nd Day Air®
        5. 2nd Day Air Saver®
        6. 3-day Select®
        7. Ground®
        8. Worldwide Express Plus®
        9. Worldwide Express®
        10. Worldwide Expedited®
        11. Worldwide Standard®
        12. Express Saver®
      2. United States Postal Service (USPS)
        1. Global Express Guaranteed
        2. Global Express Mail (EMS)
        3. Airmail Parcel Post
        4. Economy (Surface) Parcel Post
        5. Priority
        6. Express Shipping
        7. Media Mail
        8. Parcel Post
        9. Bound Printed Matter
        10. Library Mail
      3. Australia Post
        1. Standard
        2. Express
        3. Air
        4. Sea
        5. Economy
      4. Canada Post
        1. Regular
        2. Expedited
        3. Xpresspost
        4. Priority Courier
        5. Expedited Evening
        6. Xpresspost Evening
        7. Expedited Saturday
        8. Xpresspost Saturday
        9. Surface Air
        10. Air US
        11. Xpresspost US
        12. Purolator US
        13. Puropak US
        14. Surface International
        15. Air International
        16. Purolator International
        17. Puropak International
      5. FedEx; FedEx support has been discontinued in this release, due to them not having an api or xml snippet for use. We fought them on this long and hard, but legally, they require you to develop your own, THEN pay a third party thousands of dollars to approve it! We refused. Let's hope they have some xml or an api by our next version.. ;)
      6. Will-Call; Do customers pick-up their goods from you? Offer will-call service!
      7. Digital Download; If you sell digital goods too, then this additional method of shipment is for you!
      8. Location Disable; Have a Country/State/Province/etc you do NOT ship to? Disable it! Customers will not be allowed to have a product shipped there.
    20. Flat-rate Shipping
      Have an item that you want to apply a flat rate to? How about discounted shipping? Features abound here, and can be mixed with real-time shipping too!
      1. by Order Cost; Free, or $xx shipping charge for orders over $xx.
      2. by Order Weight; Free, or $xx shipping charge for orders over xx Lbs/Kgs.
      3. by Order Quantity; Free, or $xx shipping charge for ordering xx or more of product xx.
      4. Percentage (%) of Total; Calculate shipping as a percentage; Percentage will be determined by how many items, total weight, or total cost of the order placed.
      5. Absolute Total; Calculate shipping as an absolute amount; This fixed amount will be determined by how many items, total weight, or total cost of the order placed.
      6. Custom; Build your own shipping grid! Create a custom service name, apply fixed or percentage costs to it... It's that easy!
      7. Domestic & International Support; There are 5 service levels for each, just enter your own descriptions and amounts in the Custom Shipping Services ditor.
    21. Free Shipping
      Encourage your customers past the Checkout page. If you enable the Free Shipping option, then all Ground shipments will be free. Other real-time and/or flat-rate options are still available though, if your customer needs their products in a hurry.
    22. Real-time Tax Calculation
      By State, by Province, by Country, you name it. The Taxes Editor in the Intranet allows you to collect, or not collect tax, based on location, AND set the rate (percent %) for each. Current rates and defaults are pre-filled for you. Postal Nexus, UK VAT tax, and worldwide tax calculation supported!
    23. Real-time Handling Calculation
      Need a separate Handling Charge? Just enter the amount of Handling to apply for any product.
    24. Real-time Payment Processing
      Accept and authorize credit cards, offline manual payments, the works!
      1. Credit Cards
        1. Visa (CVV2 also supported!)
        2. MasterCard/Eurocard (CVC2 also supported!)
        3. Discover/Novus (CID also supported!)
        4. American Express (CID also supported!)
        5. JCB
        6. Diners Club
        7. Carte Blanche
        8. Delta
        9. Switch
        10. Solo
        11. ATM & Direct Debit
        12. enRoute
        13. Add your own (great for gift cards!)
      2. Banking Gateways
        This is what connects your bank merchant account to your website in real-time.
        1. Verisign Payflow Pro
        2. Verisign Fraud Protection
          1. Address Verification Service (AVS);
            Validates the customer name, billing address, phone, email, credit card info, and much more. FraudScreen is based on industry-leading eFalcon fraud scoring technology from eHNC, considered the most powerful and intelligent fraud detection and risk management service available.
          2. Profiling and Neural Network technology;
            Fraud perpetrators can be identified before they reach your website! This software actually learns and adapts to your visitors behavior.
        3. Cybercash
        4. Cybercash Fraud Patrol
        5. Authorize.net
        6. SkipJack
        7. IONGATE
        8. Add your own!
      3. Manual (and off-line) Payments
        1. PayPal
        2. MoneyOrders
        3. Cashier's Check
        4. Company/Personal Check
        5. Purchase Order
        6. Cash on Delivery (COD)
        7. Wire Transfer
        8. Bank Transfer
        9. Add your own!
    25. Invoicing/Receipt
      Now that your customer has made it through Checkout, they will reach a very nice looking Receipt (invoice) page that can be printed and saved. Remember, at any time though, your customers can still access their receipts from the included Tek9 Pro Extranet interface.
      1. Successful Payment; Shipments are automatically queued up for the day for processing, and digital goods are immediately accessible/downloadable.
      2. Un-successful Payment; If, for some reason, your customers credit card was not accepted (and they chose to continue anyway (not go back and try again)), or they chose a manual form of payment, they can still complete their order if they choose, but their Receipt will show as "Awaiting Payment". After the customers payment has cleared, then you can mark the order as "Completed".
    26. Order Processing
      What exactly happens now that an order has been placed?
      1. Automated emails
        Upon completion of an order, the following emails are automatically sent (these can also be disabled):
        1. Sales Manager Alert; Order details can be automatically emailed to your sales manager, warehouse, etc notifying them of the order.
        2. Customer Thank You; Your customer is thanked for their order, and hyperlinks are provided for access to your Extranet, order details, order tracking.
        3. Actual Manufacturer Alert; Sometimes you may wish for your vendor or a third party to get notification of the order as well. This can also be disabled.
      2. Automatic database entry; All acquired customer and order information is logged to your database for immediate customer Extranet access, and internal use in your Intranet.
      3. Intranet Orders Editor; View an order, edit an order, mark it as shipped, mark it as awaiting payment, assign a new tracking number to an individual item within an order, you name it. Customers are automatically emailed too, as soon as their order, or an item within their order is marked as shipped, or you change its status. Your customers are always informed!
  2. Web-based Intranet
    This is the internal Administrative Console, used to configure/manage your entire site.
    1. Anytime, anywhere, secured access to your site
      As long as you have access to the Internet, you have access to your Intranet. View the Intranet Main screen Support Article
    2. 1-Click Inventory
      The Inventory Control Center (ICC) is your one-screen, one-click product editor. Edit such things as:
      1. SKU/Serial#
      2. Barcode; If your company uses bar code scanners and printers, then you will love this feature! Easily integrate your Tek9 Pro database with equipment such as Symbol, Metrologic, Opticon, Psion, Magtek, SOHO, Lexmark, Eltron, and others. As long as the software included with your scanner can integrate with a Microsoft-based database (such as Access or SQL Server), you're all set!
      3. Item Location; Building#, Row, Shelf, Bin #, Etc.
      4. Manufacturer selections; Website displayed Manufacturer, and Actual Manufacturer. Also works for Vendor selection if you are a Value Added Reseller (VAR), or for "branding" your products.
      5. Item/Product Name
      6. Product Description; HTML tags are allowed in case you want to do something like a table or bold text!
      7. Category selection; Select one or more categories to put a product into.
      8. Thumbnail and large image selection; Web-based file upload also supported.. FTP not needed.
        1. Image Preview included! Automatically preview images before assigning them to products. Also shows what images are assigned to which products already.
      9. Downloadable Item/File selection; Sell digital goods too!
      10. Weight; Lbs and Kgs are supported! View the Intranet ICC
      11. Package Dimensions; Length, Width, and Height fields. Not required.
      12. Quantity In Stock (QIS); Editable, and also from Modifiers Editor. ie: We have 3 red hats, and 4 blue hats in stock. However, the hat item itself, would be 1 inventory item, but with numerous Modifiers applied to it. Why enter the same item more than once?
      13. Ship Time selection; "Ships in 24-48 Hours", or "Currently on Back-Order", or "Ready for Download";, etc.
      14. Allow Back-Order; Should we allow ordering of this product if its QIS reaches zero(0)?
      15. Flat-rate Shipping charge, if any
      16. Handling charge if any
      17. Taxable Handling; Apply tax to the Handling Charge?
      18. Cost, and Retail Cost
      19. Taxable Item; Should tax apply to this product or not?
      20. Unit of Measurement; Item, Carton, Box, Pallet, Zip file, Case, Bottle, Oz, Quart, etc.
      21. Sale Item & Discount Percentage (%).
      22. Quantity Discount; Buy 4, get the 5th for free. Buy 1 get 1 ! etc.
      23. Show It, Enable/Disable; Enter the products into your inventory/database, but show, or not show, the item on your website.
      24. Related Items selection; Tempt your customers with one or more "Impulse Buy" products.
      25. Item selection; ie: "Get a free xxxx when you buy this item... etc.
      26. Internal Notes; Make internal notes on the product. Only seen internally on the administrative interface, not on your website.
    3. Pages Editor
      The Pages Editor is what your website template (see IV below) uses, when dynamically generating your website "pages". All page content, layout, colors, meta tags, images etc are all controlled from this Pages Editor. There is never a need for you to upload/download static html files via ftp again! Everything is controlled from your inranet.View the Intranet Pages Editor
      1. Page Name; What's the name for this page? ie: About, Contact, History, etc. These page names (example: pg=products), are what the Tek9 Pro uses to generate pages and create menu items for display through your Template (see below).
      2. META Author; Who is the creator/editor for this page?
      3. META Description; What is a good description of this page? ie: This is our "About Us" page, it tells company history, etc.
      4. META Keywords; Besides Description, Keywords are good "Search Engine food". Search Engines such as Google, Yahoo, AltaVista, AOL, MSN, InfoSeek, etc use this info to correctly index a website.
      5. Page Colors; Select a color theme for your page text, hyperlinks, table colors, page background color, etc.
      6. Page Title; This is the text that will show up in the title bar of the window on the www page.
      7. Page Header; This text will show as a bold header on your page. Where, depends on how you have your template set up.
      8. Page Content; This is the text and images that will make up the majority of your web page.
      9. Menu Item; If you would like to make the page you are creating a menu item on your template, then just type a title for the menu item and check whether or not you want this page to appear as a menu item in your main and/or footer menus, generated dynamically by your plate.
      10. Show in Search results; You can make it so that this new page you have created/edited shows, or does not show in search results.
    4. Mass Update Tool; View/Update the quantities and prices for every single item in your inventory from ONE screen. Even items with modfiers!
    5. Orders Editor
      View the Intranet Orders Editor
      Search by any number of fields for one or more orders, then click on the one you want from the following results screen, to access it. Now, from the Order Editor screen, update the order status, select the shipper and service used, enter/edit a tracking number, run a credit card, you name it. This Editor is easily accessible from many other Intranet Editors, , etc.
    6. Reports
      Getting demographics and reporting are imperative to your eBusiness success. Cater your business around what your customers actually want!
      1. Orders by Manufacturer; View all orders, sorted and page-able by Manufacturer. For instance, if you sell Microsoft products, this will show you all of the Microsoft products you have sold. If you brand your merchandise, this also is a handy .
      2. Orders by Customer; View all orders placed by a given customer.
      3. Orders for the Day/Unfulfilled; View all orders that have not yet been fulfilled.
      4. Taxes charged/collected; See how much in taxes you have collected thusfar. Very useful for helping to prepare your sales tax returns.
      5. Shipping charged/collected; See exactly how much has been charged to customers for shipping, what was paid, etc.
      6. Best selling products; Which products are selling the best?
      7. Worst selling products; Which products are not selling very well?
      8. Credit Cards used; Which credit cards are most often?
    7. Shipping Editor
      This is where you configure which Shippers/Carriers you support, custom shipping (by cost, by weight, by quantity), units of measure (lbs/in, kgs/cm), and your domestic and international shipping grid . View the Intranet Shipping Editor Support Article
    8. Categories Editor
      Gift Ideas, Software, Toys, name your own..!
    9. Modifiers Editor
      Color, Size, Style, Format, Red, Green, etc.
    10. Units Editor
      Bottle, Box, Carton, Case, Gallon, Hour, Item, Oz,, etc.
    11. Manufacturer Editor
      Who's products are you selling? You can "brand" products of your own as well.
    12. Credit Cards Editor
      Which/what forms of payment do accept?
    13. Coupon Editor
      Create coupons for customer incentives! See above for more details.
    14. Taxes Editor
      By State, by Province, by Country, you name it. The Taxes Editor in the Intranet allows you to collect, or not collect tax, based on location, AND set the rate (percent %) for each. Current rates and defaults are pre-filled for you. Postal Nexus, UK VAT tax, and worldwide tax calculation supported!
    15. Global Settings EditorView the Intranet Global Editor Support Article
      This is the biggest editor of them all. Control every facet of your site from this screen. What you support, and not support. All of your website color themes and other settings all come from this editor. See the support article to the right for more in-depth info oncreen.
    16. User Manager
      Edit users eAccounts, view account history, manage your customers here.
    17. Permissions Manager
      Control who gets access to what.
    18. Pricing Charts Editor
      Multi-tiered pricing! Assign different levels of pricing for different users/groups. You can even require them to log in first!
    19. Newsletter Editor
      Edit or delete existing emails (someone may want you to unsubscribe them manually), plus a single-screen interface for composing and sending out your newsletter. Text-only and HTML emails are both supported. Send your newsletter to literally thousands of people at once! Emails sent out can also provide a link at the bottom (if you enable this feature) allowing recipients to automatically unsubscribe themselves. A totally automated process!
    20. Batch Tool
      Almost as cool as the Mass Update Tool, the Batch Tool eliminates hours of repetitive data-entry work!
      1. Modifier assignments; Assign some/all of your products to modifiers all at once. Update thousands of products with one click!
      2. Category assignments; Assign some/all of your products to categories all at once. Update thousands of products with one click!
    21. EDI Tool (import existing inventory)
      Have an existing inventory or database of products you want to import to the Tek9 Pro database? Now it's automated! Use this included EDI Wizard to save you hours of entry!
  3. Web-based Extranet
    This is your external customer access point. Customers login, and use this tool to: View our Extranet
    1. Track an Order
      Real-time order and item tracking included.
    2. Check Order Status
      Accessing an order placed will also reveal its status, such as "Awaiting Payment", "Completed", etc.
    3. Check Order History
      At any time, your customers may view their past orders from your Intranet.
    4. Edit their eAccount
      Customers may edit any of their info time.
    5. Download Items
      If your customers purchased digital goods from you, they may download them, and re-download them at any time. Great if you do reqular software updates!
  4. System Requirements & Specifications What exactly will we need besides this software to get up and running?
    1. Web Hosting
      We all need Web Hosting at an ISP if we have a website. This is where the eCommerce files for your website will actually reside.
    2. Web Browser
      Microsoft Internet Explorer 5.0 or higher recommended, Netscape and other browsers also supported.
    3. Specifications
      As you can see, not much is required to run an eCommerce site. Our solution comes with everything you need, and you run the show!
      1. Unlimited concurrent online sessions.
      2. ASP source code included.
      3. Example data and samples.
      4. VERY fast software.
      5. >Easier to setup than any Perl, CGI, or other proprietary application. We can also set up your eCommerce site for you, helping you as much or as little as you would want.
      6. Able to run with any SSL encryption. (Comodo, Thawte, Verisign, etc.)
      7. A step-by-step Setup Guide, complete with Help Notes, FAQ, and a new "How do I..?" section.
      8. Extensive online documentation through our searchable Knowledge Base. Individual Knowledge Base articles are linked-to throughout the Tek9 Pro application as well, so if you have a question on a specific feature, you can just click the Help button right next to that item for an in-depth explanation of its usage.
      9. No knowledge of asp programming necessary.
      10. Tek9 Pro is a stand-alone application, and will run as-is.
        Nothing else needed!

For further information, or to try our demo cart, please Log In and try out all of the powerful features of the eCommerce solution yourself.

By: Beverly,
©Line9.com support


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Copyright © 2001 Family Entertainment Network LLC All rights reserved
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Produced by: Eje Gustafsson and Beverly Gustafsson

 
 

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